Our Leadership Team

Mark McDermottMark McDermott – Owner

Mark brings more than 35 years of senior care management, business and legal experience to his role as owner of Touching Hearts. The home care his mother received before her death in 2009 from ovarian cancer, and the great role model his father was as her caregiver, motivates him to provide the excellent home support elders deserve. Mark has a Bachelor’s Degree from Boston College and a JD Degree from University of Buffalo. He is the recent past Chair of the Board of Lifespan and a sponsor of Lifespan’s Information and Inspiration education series and Celebration of Aging event. He is a member of the Greater Rochester Area Partnership for the Elderly (GRAPE) Advocacy Committee. He is a Certified Eden Associate. Outside of work Mark enjoys reading, fishing, traveling and spending time at his “off the grid” cabin in Quebec with his wife and children. A favorite quote of his is, “To whom much is given, from him much is expected”.

Terri SilvestriTerri Silvestri – Director of Client Care

Terri brings many years of executive elder care experience including Administrator roles in assisted living and skilled living communities. Most recently, she was Executive Director at Laurelwood Assisted Living at The Highlands at Pittsford. She joined Touching Hearts in October 2020. Terri has responsibility for overall quality of services. She directly supervises the Scheduling function and the companion caregiving staff. Outside work Terri enjoys family time outdoors including weekends at her “off the grid” cabin in the Adirondacks.