Our Leadership Team

Mark McDermottMark McDermott – Owner

Mark brings more than 35 years of senior care management, business and legal experience to his role as owner of Touching Hearts. The home care his mother received before her death in 2009 from ovarian cancer, and the great role model his father was as her caregiver, motivates him to provide the excellent home support elders deserve. Mark has a Bachelor’s Degree from Boston College and a JD Degree from University of Buffalo. He is the recent past Chair of the Board of Lifespan and a sponsor of Lifespan’s Information and Inspiration education series and Celebration of Aging event. He is a member of the Greater Rochester Area Partnership for the Elderly (GRAPE) Advocacy Committee. He is a Certified Eden Associate. Outside of work Mark enjoys reading, fishing, traveling and spending time at his “off the grid” cabin in Quebec with his wife and children. A favorite quote of his is, “To whom much is given, from him much is expected”.

Brenda HoutenbrinkBrenda Houtenbrink – Vice President

Brenda Houtenbrink, Vice President, leads operations in Syracuse, Rochester, and Buffalo for Touching Hearts at Home. With over 30 years of healthcare management experience, Brenda has held notable positions such as Senior Program Administrator at Highland Hospital’s Department of Family Medicine and Chief of Operations at the University of Rochester’s Flaum Eye Institute.

Brenda holds a Bachelor of Science in Healthcare Administration from Roberts Wesleyan College, providing her with a solid foundation to drive innovation and excellence in her role. Her dedication to quality care and operational efficiency promises a significant positive impact on our organization and the communities we serve.

Outside of work, Brenda enjoys spending time with her three adult children, a grandson, and a soon-to-arrive granddaughter. She also loves traveling, gardening, sewing, DIY projects, and exploring local craft breweries with her husband, John.

Brenda shares, “I am captivated by the mission and values of this outstanding organization. I look forward to working with our dedicated team and elder care community to grow our mission and enhance the quality of life for those we serve.”

Terri SilvestriTerri Silvestri – Executive Director

Terri brings many years of executive elder care experience including Administrator roles in assisted living and other elder advocacy positions. She joined us back in October 2020 after serving as the Executive Director at Laurelwood Assisted Living at The Highlands at Pittsford. Now as our Executive Director, Terri has responsibility for the daily operations of the office which includes ensuring both client and caregiver satisfaction. She remains dedicated to service excellence and enhancing the lives of our clients and family members. Outside work Terri enjoys time outdoors including weekends at her “off the grid” cabin in the Adirondacks and enjoying time with her family and friends.